Bulgarian

HONDA

BULTRAKO is the official importer of HONDA in Bulgaria.

For BULTRAKO we carried out a mystery shopper research in all the offices of the company in Sofia and in the country. Based on the results we developed and provided an employee training for professional communication and costumer relations. Some of the topics were: telephone, e-mail and live communication, business etiquette, business dress, types of clients. The training included discussions, exercises, tests. The participants evaluated the training effectiveness and pointed out that it was very useful.

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„I would like to thank Verislava for her cooperation over the years – for the information she has always submitted right on time and the contacts she has made for me, for her insight into the needs of the media and their focus areas. I am impressed at the way she and her team at Veritas PR approach with the media and break the traditional mould of that type of communication. I am convinced that this out-of-the-box approach will survive in the future too.”

Roumyana Rousseva
Business Week